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Return & Refund Policy

Our return policy lasts 30 days. This means you have 30 days from the date you receive your item to request a return.

Return Conditions

To be eligible for a return, your item must:

- be in the same condition that you received it

- be unused and unworn

- include all original tags and packaging

- be accompanied by proof of purchase (receipt or order confirmation email)

How to Start a Return

To initiate a return, please contact us at: support.lumeera@gmail.com 

Once your request is approved, we will provide you with instructions on how to return your item.

Note: The return address will be provided after your request has been approved.

Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where:

- the item is defective

- the wrong item was received

In these cases, we will cover the return shipping costs.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it promptly.

Non-returnable Items

We do not accept returns for:

- custom or personalized items

- personal care goods (if opened)

- sale items or promotional items

- gift cards

European Union 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be returned in the same condition in which it was received.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 business days to your original payment method.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: support.lumeera@gmail.com

Processing Time

Return requests are typically processed within 2–5 business days.